SHIPPING - USA
Question: What USA Shipping Methods Do You Have?
Answer: Over the years we have researched many shipping methods. We have chosen the absolute best for our customers! We only ship with USPS and FedEx.
We are located in Cincinnati, OH and now also Las Vegas, NV! Both are great locations that allow for expedited shipping in the United States. Most orders arrive between 1 and 3 business days (after leaving our warehouse). The map below is to give you a basic idea of normal Standard Ground transit times in the U.S.
AVAILABLE USA SHIPPING METHODS:
- FedEx Standard Ground: Our standard FedEx Ground shipping rates start around $5.84 to the continental USA. It's important to note that our FedEx standard ground shipping service is very FAST and completely trackable. How much the shipping costs depends on the weight of your package. Since we ship from Cincinnati, OH and Las Vegas, NV our average delivery time on packages shipped using our FedEx Standard shipping method is only 1-3 business days!
- USPS Priority Mail: The Post Office's best shipping option is Priority Mail. With 1-3 business day average transit times you never have to wait long to get a package. There is delivery confirmation and tracking on all Priority packages that you can track by logging into your Tiger Fitness account. If you want your package shipped to a P.O. Box you must pick Priority Shipping.
- Small Parcel Flat Rate 2-5 Business Days: All packages shipping with this service will have full tracking information like all other packages. This service specifically provides packages under 1lb a special cheaper rate. This service is good for anywhere in the continental U.S. The cost for this is subject to change, but is typically $3.49.
- Customer Pick-Up: This option is available for customers that live close enough to our warehouse to come pick their order up. It will always be free. Note that not all items you are able to check out with may be available for pick-up right away. We will call you as soon as your entire order is ready for pick-up. If you are curious when it might be ready, please give us a call and we will let you know an approximate time you can pick the order up.
Question: How Long Does USA Shipping Take/How Long is Your Order Processing Time?
Answer: We strive to ship your order out within 24 hours, usually much quicker. If you order before 3:00 p.m. EST, your order will most likely ship the SAME day! Our customers are constantly shocked by how fast we ship orders out because we understand that you want your products as fast as humanly possible. It is a rare occasion when an order doesn't ship out within 1-2 business days, but we will contact you to let you know why your order hasn't shipped if there is a delay or if some action is required on your part. Please note that on, or around Holidays, processing times will be slowed down. Please also allow extra time over the weekend. You will get an e-mail from us when your order ships and it will include your shipping info along with your tracking number(s).
Question: Do You Ship On Saturdays Too?
Answer: Yes! The USPS is the only service that picks up on Saturdays. Orders shipping with the USPS, placed before 11am EST, that have every item in stock will ship out on Saturday. We may pack up other orders that are shipping with FedEx on Saturdays, but they will not be picked up until Monday.
Question: Will I Be Notified When My Package Ships?
Answer: Yes! We will send you an e-mail as soon as your order ships. It will tell you where your products shipped from and it will give you other important information along with your tracking numbers. You can even sign up for text alerts for your package. Just head to your customer account, click on your order and fill out the information to receive text alerts. If your order can not ship for some reason, you will be notified within 1 business day.
Question: Will I Get A Tracking Number?
Answer: Yes! You will get a tracking number for all orders on our site. You will get an email with the tracking information as soon as the label for your package is printed. If you lose your shipping e-mail, you can still track your order by logging into our site and you can review your shipment that way. If for some reason your order has not arrived in the time it was scheduled, you can e-mail us at email@example.com or phone at 1-877-397-3801 for info, and we can track it from here.
Question: Do You Ship To PO Boxes?
Answer: Yes, we can ship to PO boxes with no problem! You must choose the Priority Shipping option though.
Be sure that your PO box address is on file with your credit card company if you pay by credit card, in order to make sure there are no delays in shipping.
Question: Do You Ship To APO/FPO Military Addresses?
Answer: Yes, we do ship to APO/FPO military addresses with no problem! We have shipped thousands of orders to military addresses and many more every day. The shipping fees are the same as if you are shipping to the USA... not higher!
- Military Priority Shipping 3 - 10 Business Days: This shipment method typically averages 1 - 5 business days to get to the Military Installation that will be forwarding the products to you. From there the transit time depends on where you are stationed and the speed at which the installation expedites it! The rates for Priority Shipping are based on the weight of the package and final destination. Depending on what is in your shopping basket, the rate will be different. To find out what the fee will be for your order, simply click ADD TO CART next to the products you want to put in your shopping cart. On that first shopping cart page it will show you the full shipping rates. We don't hide the rates on the last checkout page like other companies!
HOW TO SHIP TO YOUR APO/FPO ADDRESS
- First of all, be sure to choose the USPS Priority Mail shipping option. You do not need to choose the more expensive international options, no matter where you are!
- You do not need to enter in the actual city, state or country of where you are located. Enter APO or FPO for the city and AP or AE for the state, along with the United States as the country no matter where you're located.
- Be sure to submit your actual credit card billing address in the "billing address" section if the APO/FPO address is not on file with your credit card company. The APO/FPO address should go into the "shipping address" section.
You will be surprised at how fast your shipment arrives! Of course, it may take longer than 2 - 3 days if you are outside of the country, but it will still be there very quickly.
Question: If Something Is Backordered, Do You Partial Ship For No Extra Charge?
Answer: In almost all cases, YES! Our goal has always been to get your order to you as fast as humanly possible. We pride ourselves on having almost everything in stock all the time, but some things are out of our control and cause items to be backordered. If you have one or more items that are on backorder for more than 1-2 business days we will ship the in-stock items so you will have part of your order as soon as possible. When the backordered item(s) comes in, we will ship it out that same day. We do this at NO extra charge to you!
Most companies will try to save money and hold your order until it can ship complete. We know that even though you won't be happy that one item is out of stock, it is MUCH better to at least get the rest of the order on time!
Question: My Tracking Information Shows my Package was Delivered but I did not Receive it, What do I do?
Answer: Notify the TF Support Team immediately. We will open an investigation with the shipping service that was used to send your package. We will reship out your order as soon as we can. We will only reship out one order per customer unless: the package is found and returned to us, or if we are reimbursed for the missing package. Note: If you have already had one package reshipped out to you and you have a second package that shows up as delivered but you did not receive it, please still contact us because if we can retrieve the lost package or be reimbursed we will be able to reship your order to you. This policy does not apply to International orders. International customers please contact customer service about what can be done for you. Thanks for choosing Tigerfitness.com!
SHIPPING - INTERNATIONAL
Question: What International Shipping Methods Are There?
Answer: We have worked hard to find the best possible international shipping methods! Our goal has always been to make it easy for people outside of the USA to order from us. We get many e-mails from customers who appreciate our fast and reliable international shipping.
We have experience shipping thousands of packages to almost every country in the world! We have found the best possible shipping methods for you.
In your shopping cart, you can choose the following:
- International Priority Mail Service (5 - 15 Days): These shipments are delivered by your local post office and will take about 5 to 10 business days to arrive (not including time the package may spend in customs clearance). This method is reliable and tracking numbers are available to customers for all packages that are shipped with this method.
- FedEx Priority International (2-5 Business Days): This method is only available for Canadian customers. This is FedEx's premiere international service, with full tracking and extremely fast delivery. Rates are based on weight and destination and will be calculated at checkout.
Delays are rare but will depend on the customs agency and rules in your country. Our customer service team will keep track of your shipment and work to make sure you receive your order quickly!
IF YOU ARE FROM THE REPUBLIC OF IRELAND, WALES, OR ENGLAND YOU MUST PICK THE UNITED KINGDOM AS YOUR SHIP TO COUNTRY.
Question: What Are The International Shipping Rates?
Answer: Our shipping rates are based on the weight of your package and its final destination. You will be able to see exactly how much you will have to pay in shipping before you enter any payment information. Just add the products you want to purchase to your cart, click on your cart, and then use our simple shipping calculator by entering your country, state/province, and postal code.
Question: Will You Ship ANY Product To My Country?
Answer: Please check the link above for our Restricted Products List.
It is your responsibility to check if the products you have ordered are allowed in your country before you order. If your package is stopped by customs and returned to us, we can give you a full refund minus shipping and return shipping (if applicable) costs when we receive the package back. Unfortunately if your package is seized and destroyed we are not able to offer a refund.
Question: What Countries Do You NOT Ship To?
Answer: We'd love to ship to every country in the world, but unfortunately due to the amount fraudulent orders originating from some areas we have made some restrictions. Below is a list of the countries that we cannot ship to at this time.
- Wake Island
- Other Countries at our Discretion.
In accordance with US State Department regulations, we cannot ship to these countries:
- Cuba, Iran, North Korea (DPRK), Sudan and Syria
Question: What Happens If The Package Is Stopped By Customs?
Answer: Unfortunately, due to circumstances outside of our control, some international orders get stopped by the customs agency in your country. Please read our full disclaimer below.
Question: How Often Does Tigerfitness.com Ship Internationally?
Answer: We ship numerous packages internationally every single day! We really do have a ton of experience doing this and we will always work hard to get better and better at it. Our warehouse staff has been shipping internationally since 1998 so we have experienced it all.
Question: Will I Have To Pay Taxes Or Duties On The Shipment?
Answer: Sometimes packages may be stopped and inspected by Customs officials at the border of your country. In our experience these inspections are quick and easy, but in some cases it may cause a delay in your package arriving. Usually these delays will be shown in your tracking information.
If customs decides that your package cannot enter your country, it will be returned to us. In this case, you will be issued a full refund minus shipping and return shipping costs when we receive package back.
It's also important to understand that you may be charged duties & taxes by your government at the time of receiving the package (although based on our experience this is rare). The duties & taxes laws vary greatly from country to country, so it's best you check the laws in your country. If you refuse to pay the duties & takes charge when accepting the package it will be sent back to us and we'll refund you the full amount minus shipping and return shipping costs.
Question: What Currency Are Your Prices In?
Answer: All prices on our site are shown in US dollars. All foreign payments should be made in this currency. If you order by credit card, the credit card company will automatically convert your currency to US dollars and pay the appropriate amount.
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide. The laws are different in every country, they change often, and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.
We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package. Any duties or taxes that may apply are your responsibility.
By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.