TigerShip Subscription Program
Save money, time, and never run out of your favorite products again! Easily manage your deliveries from Tiger Fitness.
- Look for ‘Save with TigerShip’ on eligible items.
- Choose how often you want your products delivered.
- During checkout, we’ll automatically set up your future deliveries.
- You’ll receive an e-mail reminder before each delivery. You can change, skip, or cancel your delivery schedule at any time.
QUESTIONS & ANSWERS
WHAT IS TIGERSHIP?
The TigerShip Autoship program is an extremely convenient way for you to get your favorite health and fitness products delivered directly to your door. This regular delivery schedule makes sure you never run out again!
Products you choose will automatically be delivered based upon your selected frequency.
The TigerShip service is easy to use and customizable, so you can make changes online whenever needed. Just tell us how often you want your products delivered, and we'll take it from there.
Experience top products with great savings and convenience with every order!
You have complete control over your TigerShip orders. We send an email reminder before each order ships. This allows you to change your delivery frequency, next order date, or quantity anytime by visiting ‘Manage TigerShip’ located within your Tiger Fitness account section.
You can make changes to your orders or cancel at any time. Please allow up to 24 hours for modifications or cancellations to be processed.
HOW DO I JOIN TIGERSHIP?
Joining TigerShip is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the TigerShip option for your desired product, select your preferred shipment frequency, and then check out as normal.
WHAT WILL HAPPEN AFTER I JOIN TIGERSHIP?
After you join TigerShip, you will receive an email confirming your subscription. This email will include a link to access TigerShip where you can manage your future orders, TigerShip items. and TigerShip account information.
We will fulfill your TigerShip orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped.
Prior to each subscription order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your TigerShip account, such as if your product is discontinued, out of stock, if you cancel your subscription, or confirmation when an order is placed successfully.
HOW DO I MAKE CHANGES TO MY TIGERSHIP DELIVERIES?
Once you’ve joined, TigerShip is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting ‘Manage TigerShip’ located in the ‘TigerShip Account’ section. Please allow up to 24 hours for modifications or cancellations to be processed.
HOW DO I MAKE CHANGE AN ORDER DATE?
To change your next order date, please visit the ‘My Next Order’ tab under ‘Manage TigerShip’ and click the ‘Edit Date’ link near the next order date then select a new date for your order. This will change the order date for the entire order.
If a TigerShip order contains multiple items, and you would only like to change the order date of a single item, please visit the ‘My Subscriptions' tab and identify the individual item you would like to modify. Please click the ‘Edit’ link and click ‘Change Order Date.’
HOW DO I SKIP A DELIVERY?
To skip a subscription order, please visit the ‘My Next Order’ tab under 'Manage TigerShip’ and click the ‘Skip Delivery’ link near the next order date to skip the entire order.
HOW DO I CANCEL MY TIGERSHIP?
You may cancel a subscription by visiting ‘Manage TigerShip’ located in the ‘Tiger Fitness My Account’ section of our website. Click the 'My Items' tab, find the item you'd like to cancel and then click the ‘Edit’ link. Click the button ‘Stop Auto Delivery.’ You’ll be asked if you'd like to change your next delivery date.
Skip this action by clicking 'No thanks, pause my TigerShip' and indicating your reason for canceling. Once you’ve chosen ‘Cancel,’ your subscription will be cancelled, and no future orders will be placed. You will also receive an email notification confirming this. Please allow up to 24 hours for modifications or cancellations to be processed.
WHAT IS A BONUS BRAND AND HOW DO I SAVE?
TigerShip bonus brands are companies we have teamed up with to deliver you extra savings when you place their products on TigerShip. All products within a bonus brand qualify for the bonus brand discount.
To receive the discount, set up a subscription for an item participating in the bonus brand program. Once you place that item on TigerShip, all recurring reorders will receive the bonus brand discount. Please note that bonus brand discounts are subject to change at any time.
HOW DO I VIEW MY FUTURE DELIVERIES?
You can view your future orders in the ‘My Next Order’ tab in the ‘Manage TigerShip’ section of your Tiger Fitness Account. Your very next scheduled order will be displayed. To see additional deliveries, click on the down arrow beside the next scheduled order date.
HOW DO I COMBINE ITEMS TO BE IN THE SAME ORDER?
TigerShip items that have the same order date, shipping address, billing address and payment method will ship as one order.
If you have more than one TigerShip item and want them to ship in the same order, simply visit the 'My Items' tab in the ‘Manage TigerShip’ section of ‘Tiger Fitness Account’ and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.
CAN I ADD ITEMS TO MY NEXT ORDER WITH AN EXISTING SUBSCRIPTION?
Yes! To do so, you must be logged into your account. Visit the item’s page you wish to add to your order and find the ‘Add to Next TigerShip Order’ button. When you click this button, you will have the option to add the item as one time only or as a subscription. You can also find these instructions in the 'My Items' tab in the ‘Manage TigerShip’ section of your Tiger Fitness Account.
WHAT TYPES OF PAYMENT ARE ACCEPTED FOR TIGERSHIP?
All TigerShip subscriptions require a credit or debit card payment. Alternative payment forms, such as PayPal, money orders and cashier checks cannot be accepted at this time.
WHAT ARE THE SHIPPING COSTS FOR TIGERSHIP?
When you first order an item on TigerShip, delivery costs will be calculated based on the shipping rate you select at checkout. For all your automatic TigerShip reorders, the costs of delivery are as follows:
- Delivery to the Continental US = Free shipping for orders Over $99 under 25lbs
Mo-Fr 8:00 - 7:00 ET