Overall it was a great experience. This was the first time ordering so I was a little nervous. I really liked being informed every step of the process. The only issue I had was that the picture of what I thought I was getting was not the same as what I received. The picture shows PB2 with Premium Chocolate and I received PB2 with cocoa. I have actually used both and the one containing Premium Chocolate is what I preferred and wanted. But like I mentioned before, dealing with the company was great!